If you are still not satisfied
Our aim is to resolve your complaint as quickly as possible and make sure you are completely satisfied. In the unlikely event that you remain unhappy with our response, please write to us with full details, explaining how you would like to see your complaint resolved. The Company’s Underwriting Director will then review your complaint and endeavour to resolve the issue.
We will also advise you if you are eligible to refer your complaint to the Financial Ombudsman Service who can be contacted at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
Email:
enquiries@financial-ombudsman.org.uk
Website:
www.financial-ombudsman.org.uk
Please note that the Ombudsman will not consider your complaint until we have had the opportunity to resolve the matter directly with you. We will make every effort to ensure that all matters are resolved, and that both parties are satisfied with the conclusion.
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